Privacy Policy

Last updated: May 17, 2026

This Privacy Policy explains how TopFrancais Academy collects, uses, stores, shares, and protects personal information when you visit our website, create a student account, use the student dashboard, join the learner's community, contact our team, download resources, or enrol in French learning programs.

1. Who we are

TopFrancais Academy provides online French learning services, introductory resources, learner support, course guidance, live classes, and related educational programs. In this Policy, "TopFrancais Academy", "we", "us", and "our" refer to the team responsible for operating the website and learning platform.

2. Information we collect

We may collect the following categories of information:

• Account information: name, email address, password credentials handled through our authentication provider, signup date, login status, and account identifiers.
• Profile and onboarding information: country, time zone, learning goals, experience level, preferred learning path, and information you provide during onboarding.
• Learning activity: starter lesson progress, quiz answers, quiz score, course progress, watched lesson position, downloadable resource activity, dashboard activity, and class interests.
• Communication information: messages, enquiries, advisor requests, support requests, email preferences, WhatsApp or other contact details you choose to provide.
• Community and event information:learner's community channel choices, event RSVPs, participation status, and links used to join external learning spaces.
• Payment and plan information: plan selections, billing status, payment confirmations, transaction references, and refund or subscription information. We do not intentionally store full card details on our servers.
• Technical information: IP address, device type, browser type, pages visited, referral source, cookies, session data, error logs, and security events.

3. How we collect information

We collect information when you:

• create an account or sign in with email or Google;
• complete onboarding or update your profile;
• watch lessons, complete quizzes, or download resources;
• join events, groups, or learner's community channels;
• contact us through forms, email, WhatsApp, or other channels;
• purchase, request, or enquire about a plan or course; and
• use the website, where technical data may be collected automatically.

4. How we use information

We use personal information to:

• create and manage student accounts;
• provide onboarding, lessons, resources, quizzes, and dashboards;
• save progress and personalize learning recommendations;
• send welcome emails, service updates, class reminders, and support messages;
• respond to enquiries and assign advisor follow-up where needed;
• administer pricing, subscriptions, payments, refunds, and billing records;
• operate learner's community spaces and learning events;
• detect abuse, secure accounts, prevent fraud, and troubleshoot errors;
• improve our website, content, programs, and student experience; and
• meet legal, tax, accounting, compliance, and record-keeping obligations.

5. Legal bases where applicable

Where privacy laws require a legal basis, we rely on one or more of the following: performance of a contract with you, your consent, legitimate interests in running and improving an educational service, compliance with legal obligations, and protection of our platform, learners, tutors, staff, and rights.

6. Cookies and analytics

We may use cookies, local storage, analytics tools, and similar technologies to keep you signed in, remember preferences, understand how the website is used, measure performance, and improve security. You can manage cookies through your browser settings, but disabling some cookies may affect account and dashboard functionality.

7. How we share information

We do not sell student personal information. We may share information only where needed for the following purposes:

• Service providers: hosting, authentication, databases, email delivery, analytics, scheduling, communication, payment, and support tools.
• Tutors, staff, and advisors: where access is needed to support your learning, respond to enquiries, or administer classes.
• Community and communication platforms: if you choose to join external spaces such as WhatsApp, Telegram, Discord, Zoom, or Google Meet, your use of those platforms is also governed by their own terms and privacy policies.
• Legal and safety reasons: if required by law, regulation, legal process, fraud prevention, security, or to protect the rights and safety of TopFrancais Academy, learners, tutors, or others.
• Business changes: if we are involved in a merger, reorganization, acquisition, asset sale, or similar transaction, information may be transferred as part of that process.

8. Third-party services we may use

Our platform may use third-party services such as Supabase for authentication and database storage, Vercel for hosting and performance, Google for sign-in and learning tools, Brevo for email delivery, payment processors for billing, and messaging or scheduling tools for learner support. These providers process information under their own terms, privacy practices, and security controls.

9. Payments

If you purchase a course, subscription, or paid learning package, payment information may be processed by third-party payment providers. We may receive payment status, transaction references, plan details, and billing contact information, but we do not intentionally store full card numbers or card security codes on our servers.

10. Data retention

We keep personal information only for as long as reasonably necessary to provide services, maintain accounts, support learners, comply with legal obligations, resolve disputes, enforce agreements, and maintain accurate business records. We may retain limited records after account closure where required for accounting, fraud prevention, legal, or operational reasons.

11. Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, authentication, encryption in transit where supported, role-based database policies, and trusted infrastructure providers. No online service can guarantee absolute security, so you should also keep your login details confidential and notify us if you suspect unauthorized access.

12. International transfers

Because online services often use cloud providers and global tools, your information may be processed in countries other than where you live. Where required, we take reasonable steps to ensure appropriate safeguards apply to such processing.

13. Your choices and rights

Depending on where you live, you may have rights to access, correct, update, delete, restrict, object to, or request a copy of certain personal information. You may also unsubscribe from non-essential marketing emails using the unsubscribe option in those messages or by contacting us.

To make a privacy request, contact us at admin@topfrancaisacademy.com. We may need to verify your identity before completing certain requests.

14. Children and younger learners

Our services are intended for learners who can lawfully create an account and participate in online learning. If a learner is under the age of majority in their location, a parent or guardian should review and approve use of the services. We do not knowingly collect personal information from children in a way that violates applicable law. If you believe a child has provided information without appropriate consent, contact us so we can review and take appropriate action.

15. Third-party links and groups

Our website and dashboard may link to third-party websites, groups, payment pages, video platforms, and event tools. We are not responsible for the privacy practices, content, or security of third-party services that we do not control.

16. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will update the "Last updated" date and may provide additional notice where appropriate.

17. Contact us

For privacy questions, requests, or concerns, email admin@topfrancaisacademy.com.